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With Clicktale you can collect quantitative data on how your visitors are engaging with your site.Clicktale visualizes these insights with the help of Mouse Move or Click Heatmaps.Here you’ll find a collection of the 10 best tools to help you gathering customer feedback on your website. You can define and track key metrics or user journeys on your site and also see the actions individual people take on your site – all live.I’ve listed it nevertheless because it has a valuable feature of linking quantitative data with your existing customer data.Users are able to vote, share, make suggestions, and discuss feedback on Idea Scale.Whenever users vote on ideas, the one that makes the most “noise” rises to the top.This can be accomplished by taking a screenshot of what the user is doing on your site.It allows to report bugs right in the browser so they don’t have to leave the page they’re having trouble with or fill out forms to make the report; they are tracked onsite.
It’s often not that easy to gather feedback from angry, frustrated or disappointed customers on your website because an alternative offer is just a quick click away. You need to find processes to capture feedback from your visitors at the right time and right place.
With advanced filtering and segmentation you can identify how your most successful users are interacting with the page, and compare that with the behavior of those who don’t convert.