Updating magellan maestro 4250


02-Nov-2017 21:23

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Magellan website now says Roadmate 760 update will be available in September, and come September, who knows, it may be pushed back even later. Let's cross our fingers and maybe this will be the REAL date..... promised me that the map update would be available the last day of Sept. I think I will just sell my 3000 on E-bay and buy a garmin.

I like my 760 too, but I honestly think it makes more sense to pay for a new one, unless you intend to pay over 0, which I do not. Their Website accuracy mirrors their non-existent technical support. They seem to have better support and customer satisfaction, and I read that they update their maps on a regular basis. What a joke, they get you for your money, then leave you hanging. What a joke, they get you for your money, then leave you hanging.

I seem to recall a similar email way back a long time ago.... The last few requests after that simply wne unanswered....... Well Magellan after only 6 months finally upgraded the maps for the 3000 series (my 3050t) Gee and only bucks!

I was told when I bought and registered this POS that I would get the update free in March when I bought it and they stated then in April the maps would be upgraded. So now I have my complaint into Magellan which I am positive will get a nice canned bs response of oh sorry, get your wallet out! Their CS is nonexistent and worse yet based in India by who I have continually spoken with to this point.

As for cost, he said it SHOULD be as per the previous updates to other models.... Only one instance to email cust support and got reply that solved prob is less than 24hr on firware update to 2.14 which is sub improvement over 1.62xx that came on unit.

Also much quicker calc amd recalc routes now and one auto reset. had to ignore update inst and input "firmware code" given by Mag rather than one on unit.

I emailed Nelson Chan the CEO and The rep for their office and the head of customer servive refellini or something. The computer did state they at least opened my e-mail. At this point I want my money back from this unit so I can go buy a Garmin. For some STRANGE reason, I kind of suspect that BBB may have already heard about them. The update is now on a truck here in town "Out for Delivery". I tried to run the update, but it rejected my authorization code. I pointed out that the Magellan has a 13 digit serial number in the back (Starts with 0) and it shows this "0" in the info screen, but the update software seems to strip this "0" and makes it a 12 digit number. Could someone tell me if escalated means "threw out"? To date, I am out the money and they still have not even tried to contact me to fix the problem (System will not accept my activation code) I also question the Age of the update (Q3-2006 sure sounds old for a current update). What part of "IT DOES NOT WORK" do they not understand. It seems we must have been one of the first to have the issue with the leading "0" being left off when the software detected the unit's serial number. The problem is the map software automatically detects the serial number, but it drops the leading “0″ and makes it a 12 digit serial number instead of 13.

Since I am not home, UI guess I will have to go pick it up tomorrow or Friday. After spending over an hour on the phone and talking to two techs, I was told they would have to escalate my problem to the next level. One of the techs THINKS I am on the right track.... If Garmin actually supply working updates with minimal pain, my *60T may be up for sale REALLY SOON though I sure hate to saddle this problem onto another pour soul. Basically, I have not gotten any further with Magellan's technical service help desk after multiple, multiple calls, BUT I did send a FAX to the corporate headquarters just telling my whole delima and how frustrating it is to have a great unit with such poor customer support. You can not modify the serial number, it is detected by the software.

updating magellan maestro 4250-61

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In addition, you can check our website periodically to check for the Map update.I have to wait for 50 miles before I input my destination so it does not keep telling me to turn around.I would never had paid

In addition, you can check our website periodically to check for the Map update.

I have to wait for 50 miles before I input my destination so it does not keep telling me to turn around.

I would never had paid $1,000 for a gps device knowing the maps would not be updated in a timely manner.

I too have eagerly been anticipating this software update. If you want to believe them, they told me the Map updates would be available on the website for the second week of October...

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In addition, you can check our website periodically to check for the Map update.I have to wait for 50 miles before I input my destination so it does not keep telling me to turn around.I would never had paid $1,000 for a gps device knowing the maps would not be updated in a timely manner.I too have eagerly been anticipating this software update. If you want to believe them, they told me the Map updates would be available on the website for the second week of October...

,000 for a gps device knowing the maps would not be updated in a timely manner.I too have eagerly been anticipating this software update. If you want to believe them, they told me the Map updates would be available on the website for the second week of October...

For the longest time (many months) the Magellan website has been promising the update for the Roadmate 760 to be available in "early July," which naturally has come and passed. Question: Is it worth it to pay another for an update for an outdated GPS unit, when you don't even know if the updates will benefit you, or should one just buy a more up-to-date GPS instead? then they said check to check on-line on October 15th.You can also contact ou Technical Support at 1-800-707-9971 for further assistance.Here is what I received today as answer from Magellan Dear XXX, Your Email case 774630 has been Updated. This email is in response to your query about the Road Mate 800.To my amazement I received a call from a Magellan Quality Assurance Engineer ( I would have thought that term to be an oxymoron until I received the call) and he sent me an email with a new autorization code with my serial number minus the leading "0"... I now have my unit updated, took a few hours, but I expected that. I checked a few of the newer roads that were not on the old map version and they are on there now. Their 800 Support number just says they are currently closed. All, For all of you that are calling support to get a new unlock code. I could not get Magellan customer service to understand this and they keep telling me I provided the wrong serial number.



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